Emergency Response Procedures: Responding to a Medical Emergency

Emergency medical situations can occur any time and can impact anyone. In many cases, timing is absolutely crucial in saving lives.

The procedure below is an excerpt from our Emergency Response booklet which features advice for coping with just about any emergency situation. If you would like a copy of our flipbook, please visit https://csdpool.org/publications/orderform.


  1. Determine the extent of the injury or seriousness of the illness
    If there is blood or other bodily fluids present, do not attempt to clean it until later, and clean up should only be conducted by someone trained in blood borne pathogens
  2. Call or have someone call 911 if needed or requested
  3. If the person is conscious or oriented, keep the person talking and awake, especially if they have suffered head trauma
  4. Have another person flag down the ambulance and lead EMTs to the injured person, informing them of any updates en route
  5. DO NOT move the person unless he or she is in immediate danger in their present location
  6. Keep the person calm and comfortable until help arrives by keeping them warm, covered, safe and lying down


  • Never attempt to give fluids or food to an unconscious person
  • First Aid and CPR should only be administered if the responder is certified or is under the direction of a 911 operator
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