Emergency Response Procedures: Managing a Mental Health Crisis

Before you know it, your district can be hit with almost any kind of serious emergency. You don’t always have time to think yet you must be prepared to jump into action. Your actions, if properly informed, could save lives or prevent property damage.

If you would like a free copy of our Emergency Response Procedures flip book, request one here.

In the event that someone appears to present a threat to his or her self:

  1. Remain calm
  2. Call or have someone call 911, you will need to provide:
    1. Your name and location
    2. Individual’s name, if available
    3. Observed symptoms
    4. Individual’s statements
  3. Until police or paramedics arrive, remain calm, pleasant, patient, and listen; Do not escalate the situation
  4. Listen to the person, and provide supportive comments to keep them positive
  5. Do not argue with the person or attempt to issue commands
  6. Do not try to confront or detain someone who has become violent
  7. Have another person go out to meet emergency personnel and fill them in en route to the location
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